NOTE : IT IS RECOMMENDED THAT ONE SHOULD READ THESE POINTS IN DETAIL FROM THE BOOKS (which ever interests you more) AND ONLY AFTER YOU HAVE FINISHED A THOROUGH READING, YOU CAN GO THROUGH THESE POINTS FOR CONSOLIDATION.
COMMUNICATION : EASIEST KA OF ALL
PM HAVE TO COMMUNICATE EFFECTIVELY ABOUT ISSUES, STATUS, REPORTING WHICH HE CAN DO BY FOLLOWING THE COMMUNICATION MANAGEMENT PLAN
- COMMUNICATION TYPES :
- Forman Written : When communicating complex problems. All project documents. Communicating over long distances. Contracts, signed copies, blueprints, specifications, project management plans, requirements.
- Formal Verbal : Presentations (to update), Speeches, prepared talks.
- Informal Written : Emails, Handwritten notes, text messages, instant messaging (IM)
- Informal Verbal : Meetings are always informal verbal, even if some very important point is conveyed in the meeting, conversations, chit chat near coffee machine, hallway chat, planning session, chat.
- COMMUNICATION METHODS :
- Interactive : Meeting, phone call, IM, video conferencing, conference call, chat. Simple you just interact directly.
- Push : Letters, memos, reports, email, faxes, voice mail, blog, press release. You send the info to the concerned. Not necessary he will read it.
- Pull : Intranet sites, e-learning, lesson learned database, knowledge repositories. All the information is kept at one place. One can retrieve as per requirement.
- COMMUNICATION BLOCKERS : Language, culture, hostility, noisy surroundings, distance, making negative statements
- NON VERBAL COMMUNICATION : Gestures, facial expressions, physical appearance
- PARALINGUAL COMMUNICATION : Tone and pitch of your voice (will be clearly mentioned tone or pitch)
- NOISE : Unfamiliar technology, Inadequate infrastructure, lack of background information, distance.
- ACKNOWLEDGEMENT : does not mean agreement with or comprehension of the message. it only means the message have been received.
- EFFECTIVE LISTENING : It means paying attention to both, verbal and non verbal communication
- COMMUNICATION MODEL :
ENCODE - TRANSMIT - DECODE - ACK/ FEEDBACK - RESPONSE
NOTES :
- Giving and requesting feedback is the best option.
- communications are often enhanced when the sender shows concern for the perspective of the receiver.
- Performance reports are part of OPA
- Whenever you hear back from a team member about how the job is going, that is Work Performance Information.
Please feel free to ask questions or a detailed explanation of any topic. Let me know if you want me to add any topic and if anything you find wrong. Please leave a comment if you find it useful.